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Feel the VIBE: examining value-in-the-brand-page-experience and its impact on satisfaction and customer engagement behaviours in mobile social media

- Carlson, Jamie, Rahman, Mohammad M., Taylor, Alexander, Voola, Ranjit

Customer engagement behaviors: The role of service convenience, fairness and quality

- Roy, Sanjit Kumar, Shekhar, Vaibhav, Lassar, Walfried M., Chen, Tom

Customer engagement behaviours in social media: capturing innovation opportunities

- Carlson, Jamie, Rahman, Mohammad, Voola, Ranjit, De Vries, Natalie

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